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Training Wheelz Driving School

Policies and Procedures

These Terms and Conditions govern the relationship between Training Wheelz Driving School (referred to as "TWDS") and its clients (referred to as "the Student"). By participating in our driving lessons, the Student agrees to comply with these Terms and Conditions. Training Wheelz Driving School is committed to providing high-quality driver education and training, ensuring that every Student receives the skills and knowledge necessary to become a safe and confident driver. These Terms and Conditions outline the rights and responsibilities of both the School and the Student to promote a positive learning experience. It is essential for the Student to read and understand these Terms before participating in any driving lessons or related activities.

If you would like an email copy of our policies and procedures, please email us at info@trainingwheelz.com.au. Training Wheelz Driving School is committed to protecting your privacy and ensuring the confidentiality of your personal information. The privacy policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Privacy Act 1988. A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.

Training Wheelz Driving School

Terms & Conditions

We would like to inform you about our cancellation and no-show policy, which includes a cancellation fee. The policy details are as follows:


Rescheduling or Cancelling Driving Lessons:

Our instructors' time is valuable, and time wasters will not be tolerated.

  • More than 48 Hours' Notice:If you reschedule or cancel a lesson with more than 48 hours' notice, there will be no charge.
  • 24 Hours or Less Notice:If you reschedule or cancel a lesson with 24 hours' notice or less, you will be charged the full cost of the lesson.
  • NOTE: For gift vouchers and package deal lessons, if you cancel with less than 48 hours' notice, the voucher or package lesson(s) will be considered forfeited.

    NOTE: Calls and SMS sent after business hours will be treated as less than 24-hour notice.

Lateness and Non-Attendance (No-Shows)

Our instructors' time is valuable, and time wasters will not be tolerated.

  • Arriving Late for a Lesson: If you arrive late for a lesson, the instructor will only be able to offer you the remaining lesson time. You will still be charged the full cost of the lesson.
  • More than 10 Minutes Late Without Notification:If you are more than 10 minutes late for a lesson without notifying us, we reserve the right to cancel the lesson, and you will be charged the full cost of the lesson.
  • No-Show:If you do not attend a lesson without prior notice, we reserve the right to cancel the lesson, and you will be charged the full cost of the lesson.

Gift Vouchers and Package Deals

Terms and conditions apply to all vouchers and package deals issued by Training Wheelz Driving School. These terms take effect at the time of purchase.

  • Redeemability: The vouchers included in the package deals are only redeemable for the specified lesson types unless otherwise agreed upon by the appointed driving instructor.
  • Non-Refundable and Non-Transferable: Neither the package nor the vouchers are refundable, redeemable for cash, or transferable.
  • Expiry Date: The packages deals are to be used within 6 months of purchase. Gift vouchers expiry 6-month from the date of purchase. Upon expiry, all unused lessons and or gift vouchers are forfeited.
  • Payment: All package deals must be paid in full prior to the first lesson unless otherwise agreed upon by the appointed driving instructor.
  • Validity with Other Offers: Packages deals and vouchers are not valid with any other offers.
  • Applicability of Booking Terms: When a packages deal and or gift voucher is redeemed to make a booking, all terms and conditions relating to bookings, including but not limited to lateness and non-attendance terms, apply to individual bookings.

Other Conditions

  • Payment Methods: Payment methods include cash or bank transfer, cheques and other forms of payment will not be accepted. You can provide your driving instructor with the correct cash on the day of your lesson, or you can opt for a bank transfer.

    If you choose to pay via bank transfer, please ensure that the payment is completed at least 2 business days prior to your lesson, as some banks may take longer to process transactions. This will help avoid any last-minute issues as you may be asked to pay on the day.

  • Price Changes: Prices are subject to change without notice.
* These terms and conditions apply to all lessons, vouchers and package deals issued by Training Wheelz Driving School.